Blog

  Property-management companies have chased operating efficiencies for decades, but few tactics spark as much debate—or promise—as centralized leasing hubs. The math is attractive: the National Multifamily Housing Council’s 2025 Centralization Survey reports that a single, well-run center can trim payroll by double digits by routing calls, emails, renewals, and routine tasks for multiple communities […]

  Walk into any asset-management meeting and you will see eyes glued to spreadsheets—rent rolls, marketing costs, renovation draws. Yet hidden behind every column of numbers is the regional property manager, the person who keeps those numbers steady. When that leader leaves or checks out, even the best granite counters and TikTok ads cannot hold […]

  Most multifamily owners pore over monthly operating reports that detail rent receipts, marketing spend, and renovation costs, yet they rarely track the one variable able to move every line on the statement: the stability and performance of the regional property manager.   Why Losing a Regional Manager Hurts So Fast Grace Hill analyzed fifty […]

  Digital service requests, sensor alerts, and AI dispatch engines promise faster repairs and tighter budgets—but only if the tools fit the everyday reality of the technicians who keep a property running. When software hides key functions four taps deep, demands a Wi-Fi reconnection before a leak can be documented, or forces duplicate data entry, […]

  Centralized service hubs look powerful on a spreadsheet. A single mobile crew, one inventory room, uniform service-request standards—surely that means lower payroll and tighter quality control. Yet portfolios that rush to a one-size model often learn a hard truth: the miles between assets can swallow the savings. What looks efficient during budgeting turns into […]

  Ask any property manager what keeps them up at night and the answer is almost always the same: “We can’t find maintenance talent.” The anxiety is justified. The U.S. Bureau of Labor Statistics estimates that almost one-quarter of today’s general-maintenance and repair workforce will reach retirement age within the next decade. At the same […]

  Maintenance leaders once relied on whiteboards and yesterday’s spreadsheets to judge performance. In the age of instant package tracking and ride-share ETAs, that lag no longer works. Modern maintenance workflow management platforms now capture each repair step the moment it happens—who claimed the ticket, how long the fix took, whether a callback followed—and feed […]

  Apartment buildings are filling up with smart sensors and cloud dashboards, but the next leap in performance will still depend on the people who turn the wrenches. New AI platforms have begun to scan incoming service requests., check each technician’s skills and current workload, and then route the job to the person best suited […]

  Many service managers still rely on hallway updates and yesterday’s spreadsheet to see how their sites are performing. That guess-and-go style may have worked in a slower market, but renters now expect “Amazon speed” on every repair, and ownership wants hard proof that dollars spent on parts and labor are paying off. Modern maintenance […]

  Walk a typical apartment community on any given day and you’ll see why one-note specialists struggle. A tech might unjam a garbage disposal at 9 a.m., track a smart-lock battery alert at 10, swap an air-handler capacitor before lunch, and finish by troubleshooting an internet outage in the co-working lounge. Multifamily rarely delivers the […]

  Jose Murillo served four tours in Iraq with the Marine Corps before returning to apartment work. Using the discipline and teamwork he learned in the Marines, he started fixing heating, cooling, and electrical problems at one property. By 2014 he was in charge of maintenance for two buildings, and soon after he took over […]

  One of the most overlooked tools in real estate asset management today is also one of the most basic: a dedicated Roof Savings Account. And in today’s capital environment—where predictability and planning outweigh promises—ignoring it is no longer an option. The need begins with a myth: that so-called “30-year” shingles actually last 30 years. […]

  A decade ago, roofing was all grit and labor. Today, it’s on the cusp of a technical revolution—and multifamily operators need to start paying attention. The shift is being driven by more than innovation for innovation’s sake. The labor pool is shrinking. Skilled roofers are aging out faster than new ones are entering the […]

  In multifamily real estate, the roof is often overlooked—until it becomes an emergency. Operators spend millions on interior finishes, leasing incentives, and access control, while one of the most expensive, failure-prone systems sits overhead, largely ignored. Yet nothing erodes asset value—or NOI—faster than unmanaged roof risk. Leaders like Melvyn Scofield are working to change […]

As the multifamily property management industry continues to evolve, the integration of AI and technology is no longer a distant innovation but an immediate necessity. Property managers and operators face increasing pressure to streamline operations, improve resident experiences, and drive profitability. The solution to many of these challenges lies in the strategic use of AI. […]

In a recent conversation with Cyrus Claffey, Founder of ButterflyMX, we delved into how their innovative access solutions are revolutionizing property management. Claffey’s insights provided a clear view of how ButterflyMX not only saves time for property managers and residents but also addresses often-overlooked challenges that can significantly impact operational efficiency. A Personal Dialogue on […]